To automatically log a new issue to the Remedy system:

Email To:

• dpi.incidents@its.nc.gov
  

Email From:

• Your email address on file in our Remedy system.
  

Subject line:

• NCW LEA #
• Include a brief 100-character or less description of the issue in the Subject line.
• No more than 100 characters including NCW LEA#

Body of email:

• Include more details in the body of the email as needed.
• Attach any files necessary to the email.
• Verify customer signature line has customer name and phone number
• Customer's email address must be the customer's current email address in Remedy
  

To check on the status of OR send updated information for an existing ticket:

• Email dpi.incidents@its.nc.gov from the email address on file in our Remedy system OR reply to the notification email from Remedy for the ticket in question.
• Enter the full ticket number including the leading 'INC000000' in the Subject line of the email. (If replying, the ticket number is automatically populated in the Subject line.)
• Attach any files to the email if necessary.
• This will create a work info entry in the ticket, attach the sent files to the ticket if applicable, and notify the support person that an update has been made.